Australian High Commission
New Zealand
High Commission address: 72-76 Hobson Street, Thorndon, Wellington - Telephone: +64 (0)4 473 6411 - Fax: +64 (0)4 498 7135

Contact us

Please direct your query to the most relevant section:

If you are an Australian citizen or permanent resident requiring after hours emergency consular assistance, please phone 0800 445 639.

Passports and consular

If you live in New Zealand, south of Taupo, please contact the Australian High Commission in Wellington:

Telephone: 04 473 6411 (select option 1)
Fax: 04 498 7103
Email: wltn.passports@dfat.gov.au
Postal address: PO Box 4036, Wellington 6140
Physical address: 72-76 Hobson Street, Thorndon, Wellington 6011
Passport counter opening hours: Monday to Friday 9.00am - 4.00pm

If you live in New Zealand, north of Taupo, please contact the Australian Consulate General in Auckland:

Telephone: 09 921 8800
Fax: 09 921 8820
Email: auck.passports@dfat.gov.au
Postal address: Private Bag 92023, Victoria Street West, Auckland 1142
Physical address: Level 7, Pricewaterhouse Coopers Tower, 186-194 Quay Street, Auckland 1010
Passport counter opening hours: Monday to Friday 8.30am to 12.30pm and 1.30pm to 4.00pm

Visas and immigration

All visa enquires and applications should be directed to the Australian Visa Application Centre in Auckland.

Telephone: 09 366 0274 (Monday to Friday 8am - 7pm)
Email: ttsauckland@ttsvisas.com
Website: www.ttsaustralia.com
Postal address: TT Services, PO Box 105154, Auckland 1143
Physical address: Level 1 West Plaza Building, 3 Albert Street, Auckland 1010 
Opening hours: Monday to Friday 8.30am - 4.30pm
Optional extended hours: Monday to Friday, 5.00pm-7.00pm (Appointment basis only)

The AVAC in Auckland will be closed on the following public holidays in 2014:
Friday 18 April (Good Friday)
Monday 21 April (Easter Monday)
Friday 25 April (ANZAC Day)
Monday 2 June (Queen's Birthday)
Friday 24 October (Family and Community Day)
Monday 27 October (Labour Day)
Wednesday 24 December (Christmas Eve)
Thursday 25 December (Christmas Day)
Friday 26 December (Boxing Day)
Wednesday 31 December (New Year's Eve)

Australian High Commission - Wellington

Physical address
72-76 Hobson Street
Thorndon
Wellington 6011

Postal address
PO Box 4036
Wellington 6140

Phone: 64 4 473 6411
Fax: 64 4 498 7135

The Australian High Commission in Wellington will be closed on the following public holidays in 2014:
Friday 18 April (Good Friday)
Monday 21 April (Easter Monday)
Monday 28 April (ANZAC Day in lieu)
Monday 2 June (Queen's Birthday)
Friday 24 October (Family and Community Day)
Monday 27 October (Labour Day)
Wednesday 24 December (Christmas Eve)
Thursday 25 December (Christmas Day)
Friday 26 December (Boxing Day)

Australian Consulate General - Auckland

Physical address
Level 7, Pricewaterhouse Coopers Tower
186-194 Quay Street
Auckland 1010

Postal address
Private Bag 92023
Victoria St West
Auckland 1142

Phone: 64 9 921 8800
Fax: 64 9 921 8820

The Australian Consulate General in Auckland will be closed on the following public holidays in 2014:
Friday 18 April (Good Friday)
Monday 21 April (Easter Monday)
Friday 25 April (ANZAC Day)
Monday 2 June (Queen's Birthday)
Friday 24 October (Family and Community Day)
Monday 27 October 2014 (Labour Day)
Wednesday 24 December (Christmas Eve)
Thursday 25 December (Christmas Day)
Friday 26 December (Boxing Day)
Wednesday 31 December (New Year's Eve)

Public enquiries

Have you checked our list of frequently asked questions?
Email: nzinbox@dfat.gov.au

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html  or by requesting a copy from the Department.